Web content format

Clients keep wanting to pile lists of citations onto general information pages on an informative website (this is not a research database or journal). Can anyone cite reasons why I can tell them no (and their references are all in their big chunky 100pp PDFS) because I’m a girl and they won’t take no for an answer.

Hi @JenR welcome. Do you have research showing how the content is working (or not working) for users that you can show?