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Communities of practice

Communities of practice

Scottish Approach to Service Design

The Scottish Government published their guidance on how they approach service design and it has some nice tools in it, including a “Maturity Assessment Matrix” that looks at how to assess the maturity of a govt. unit in taking up their principles of service design: https://www.gov.scot/publications/the-scottish-approach-to-service-design/

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Thanks for sharing @danwoods! This is great