Scottish Approach to Service Design

[danwoods]

The Scottish Government published their guidance on how they approach service design and it has some nice tools in it, including a “Maturity Assessment Matrix” that looks at how to assess the maturity of a govt. unit in taking up their principles of service design: https://www.gov.scot/publications/the-scottish-approach-to-service-design/

[aelsabagh]

Thanks for sharing @danwoods! This is great