I’m in the process of developing a new operational strategy for a public facing digital service. It’s previously been considered internally as ‘just a website’. But in truth, it’s always been more than ‘just a website’, and is now visibly evolving to be so much more to our organisation.
Looking to connect with Product Owners (of both internal and public facing services) out there who are willing to share their experiences and approaches to digital service management. I’m wanting to use the information to prepare case studies on what digital service management looks like out there in the broader APS - this will be for internal agency use only.
An example of what I mean by this, would be to understand how agencies manage a product/service that might have multiple touch points with divisions/branches/teams within an agency (and perhaps externally), each with a policy agenda that impacts the operation of the service in some way i.e. policies that effectively determine new features or enhancements.
If you can help, let’s have a chat!