The Conversational User Interface Community of Practice
The DTA has established a Community of Practice (CoP) to help agencies make the best use of conversational user interface technology (including chatbots and virtual assistants). It’s intended to be a practical and collegiate forum, with a focus on working together to share learnings and address common challenges.
The community draws attention to and emphasises better practices in the adoption and management of this technology across government. It provides a vehicle to exchange ideas, methodologies and lessons learned among those responsible for strategy and implementation matters relating to conversational user interface technology.