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Communities of practice

Communities of practice

About the Conversational User Interfaces category

The Conversational User Interface Community of Practice

The DTA has established a Community of Practice (CoP) to help agencies make the best use of conversational user interface technology (including chatbots and virtual assistants). It’s intended to be a practical and collegiate forum, with a focus on working together to share learnings and address common challenges.

The community draws attention to and emphasises better practices in the adoption and management of this technology across government. It provides a vehicle to exchange ideas, methodologies and lessons learned among those responsible for strategy and implementation matters relating to conversational user interface technology.

I am keen to implement a CUI at Treasury to modernise FIRB’s Enquiry line. http://firb.gov.au/about/contacts/
I will welcome any pointers.
Many thanks
Nils

Hi Nils,

we have just looked into https://dialogflow.com/ which is driven by google. You can use it to develop your own, or use a company who provides a product based on it. We are looking at https://www.kommunicate.io/ for $10 a month. Currently setting up a trial.

cheers
Kathleen