The Australian Government coat of Arms

Communities of practice

Communities of practice

User Research and Service Design


Connecting and mentoring Connect with your peers and find a mentor. Meetups and events Let’s share what is going on in our cities for all to enjoy. General discussion General chat about user research and service design, including interesting articles. Ask the community Got a question? Ask the community for the answer! Tools and Templates What tools and templates have you been using? Lets share and talk about them here. Research Operations Let’s talk about all the stuff that happens to support the research, such as recruitment, incentives and ethics Techniques and Methodology A space to ask questions and share the tools and techniques we are using.
Topic Replies Activity
User Research and Service Design 1 July 18, 2018
Implementing the Digital Service Standard & UCD 3 August 19, 2019
User research canvas 6 August 15, 2019
Large publications and PDFs 9 August 14, 2019
Tools used to collect feedback in public beta? 3 July 23, 2019
GovTeams Mobility 1 June 27, 2019
Translation services 1 May 17, 2019
Consultancies for building service design capability in NSW Government 4 April 16, 2019
Handling broken links in historical documents 11 April 9, 2019
Calling all Product Owners! 3 April 8, 2019
Has anyone noticed the Terms? 2 March 31, 2019
Is there a team focused on creating an education platform for Australian business owners? 6 March 30, 2019
The User Research behind the design system, and this CoP 3 February 4, 2019
Guidelines for inviting external members to the community? 2 January 7, 2019
Open to participating 1 January 7, 2019
ResearchOps townhall 23rd October 3 December 21, 2018
Where can we list DTA's / cross-agency research opportunities? 6 December 11, 2018
Can you help test our new IA? 1 November 22, 2018
GovX Life Events community 1 November 13, 2018
Why failing fast doesn’t mean failing - Agile for leaders - 14 November 2018, Canberra 1 November 8, 2018
OZeWAI Conference 2018 - ABC Studios in Sydney, 21 to 23 November 1 October 15, 2018
Document Verification Service (DVS) 4 August 22, 2018
Links to the Global ResearchOps community 1 August 12, 2018
International Design in Government conference 1 July 19, 2018
Ellen Broad in conversation with Genevieve Bell - Thu 9 Aug 2018, 6–7pm 1 July 19, 2018
UX Australia 2018 - 28-31 August 2018, Melbourne 1 July 19, 2018